Frequently Asked Questions (FAQs)

Belt Size Guide

  • How to return an item?
    Please click here for our detailed size guide.
  • How to measure your waist for the right belt size?
    To measure your waist for optimal belt size, start by threading the measuring tape through the belt loops of your pants. It’s important to stand in a relaxed, natural position–do not push out your belly or suck it in–when taking the measurement. The measuring tape should be snug. Measure in inches and round to the nearest inch. If this length is 34 inches or ~86 cm, we recommend rounding up to the nearest available size: in this case 34 inches. If the length is 34.4 inches, we recommend rounding up to a size 36. If your sizing falls on an odd number round up to the nearest size. E.g. If your measurement is 33 inches, round up to size 34.

Shipping & Delivery

  • Will I get a tracking number?
    We send all orders with tracking.
  • When will my order ship?
    We ship all orders within 1 business days.
  • What courier company do we use?
    We use Australia Post service for all orders.
  • How can I track my order?
    We email the tracking number / link to all customer. Alternatively, click here to track your order.
  • My order has not been delivered yet?
    If your order has not been delivered with the estimated delivery time, please contact us here.

Returns & Exchange

  • How to return or exchange an item?
    To return or exchange the item, please visit this link and open a return request or email us at [email protected]. Once we have reviewed and approved your return request, we’ll provide you the return details. Once we have received the product we will arrange an exchange or a refund as per your request.
    Please note: All postage costs involved in returning to Koala Wears and shipping replacement products are the responsibility of the customer, except in the case of items received damaged or faulty.
  • How to can I get reimbursed for return shipping?
    Pay with your PayPal account and they can refund your return shipping costs if you need to send anything back – up to $45 per return and 8 returns each year. Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, we can refund your return shipping costs on eligible PayPal purchases with Refunded Returns.* For more info click here

Our Leather

  • What makes our belts so special?
    All of our belts are made from 100% Real Full Grain Cow Leather which is the highest quality of leather. Our belts are handmade, crafted with care to suit you waist. They are not made in China or from bonded leather.
  • What is so special about Full Grain Leather?
    Full grain leather is the highest quality grade of leather money can buy. It comes from the top layer of the hide and includes all of the natural grain. Full grain leather is extremely strong and durable, as the natural grain contains the strongest fibers in the hide. While strong and durable, full grain leather remains extremely breathable, resulting in less moisture from prolonged contact. For more info click here.
    Full Grain Leather